F.A.Q.
AniX is a Asian pop culture themed store and entertainment centre in Estonia. Our goal is to bring together young people with similar interests through activities, events and fan merchandise. We have physical stores in Tallinn, Tartu and Pärnu and an online store. (Hi! That’s where you are right now!) To find out more about what we do and the events we host you can for example visit our social media. Oh and AniX is also the name of our mascot 🙂 Within Estonia the parcel usually gets to you in 2-3 working days. It takes around 10 days for the parcel to get to you if you’re abroad. Yes. You can currently order our products to Latvia and to Finland. You can pay for your order via an internet bank, credit/debit card or using PayPal. Yes, but we kindly direct your attention to the fact that when using PayPal there will be a 5% commission fee. Yes, you can pick up your order at Saha-Loo 34, Iru (Mon-Fri 10:00-17:00). To do that make sure you choose self-pick up as your delivery method when making the order. No, online store orders can not be picked up from physical stores. Our warehouse and stores are located separately. In case a customer does not wish to pick up their order from Saha-Loo 34, Iru, we can deliver the order for an additional fee or cancel the order if necessary. No. It is not possible to pay for your order in cash at our physical store. Yes. Our products can be viewed in our physical stores in Tallinn, Tartu or Pärnu There may be some variation. Some products and product categories available in our physical store might not be available online. In that case what you want is to make a special order. You can do that, by e-mailing us at orders@anix-shop.com. You can do that, by contacting us at: orders@anix-shop.com. In the event of non-compliance or defects regarding the product, please contact orders@anix-shop.com with a notice stating the name of the ordering party, the contact phone number, the order number and the exact description of the non-conformity or defect. Upon receiving the order, the consumer has the right to withdraw from the agreement within 14 days, the reasons behind such a decision need not be specified (depending on the products or services, the consumer may not have the right to withdraw.) In the event of cancellation of a sale agreement, a corresponding application must be sent to the following e-mail address: orders@anix-shop.com. The application must contain the following information: the goods to be returned, the order number and the bank account to which the money will be returned. The amount paid for the goods (excluding the cost of delivery of the goods) will be returned to the consumer’s account no later than 30 days after the notice of withdrawal from the contract reaches the seller. Please contact us via our e-mail orders@anix-shop.com and describe the situation in detail. 18+ products are available for persons, who are of 18 years of age or older. If a parent or a guardian orders an 18+ product for their child and selects the self pick-up method at the store, the parent or the guardian must be the one to pick up the product. Pre-ordered products are products that haven’t been released yet, but their release date is clear and certain. You can order these products through our site. You’ll get your order on the date that was marked on the pre-order page. For more information on a certain product, contact us at orders@anix-shop.com.
AniX is a Asian pop culture themed store and entertainment centre in Estonia. Our goal is to bring together young people with similar interests through activities, events and fan merchandise. We have physical stores in Tallinn, Tartu and Pärnu and an online store. (Hi! That’s where you are right now!) To find out more about what we do and the events we host you can for example visit our social media.
Oh and AniX is also the name of our mascot 🙂
AniX is ABC Anime’s descendant, she’s her bigger, smarter and cooler big sister. The same lovely people who worked at ABC Anime work at AniX.
The price of delivery depends on the delivery method you choose as well as on whether you’d like your parcel to be delivered to Estonia or to another country. The quickest and easiest way to see the price of your delivery is to add your desired items to the cart and proceed to checkout. If your order is worth 50€ or more it will be delivered anywhere within Estonia for free.
Within Estonia the parcel usually gets to you in 2-3 working days. It takes around 10 days for the parcel to get to you if you’re abroad.
Yes. You can currently order our products to Latvia and to Finland.
You can pay for your order via an internet bank, credit/debit card or using PayPal.
Yes, but we kindly direct your attention to the fact that when using PayPal there will be a 5% commission fee.
Yes, you can pick up your order at Saha-Loo 34, Iru (Mon-Fri 10:00-17:00). To do that make sure you choose sel-pick up as your delivery method when making the order.
No, online store orders can not be picked up from physical stores. Our warehouse and stores are located separately. In case a customer does not wish to pick up their order from Saha-Loo 34, Iru, we can deliver the order for an additional fee or cancel the order if necessary.
No. It is not possible to pay for your order in cash at our physical store.
Yes. Our products can be viewed in our physical stores in Tallinn, Tartu or Pärnu
There may be some variation. Some products and product categories available in our physical store might not be available online.
In that case what you want is to make a special order. You can do that, by e-mailing us at orders@anix-shop.com.
You can do that, by contacting us at: orders@anix-shop.com.
In the event of non-compliance or defects regarding the product, please contact orders@anix-shop.com with a notice stating the name of the ordering party, the contact phone number, the order number and the exact description of the non-conformity or defect.
Upon receiving the order, the consumer has the right to withdraw from the agreement within 14 days, the reasons behind such a decision need not be specified (depending on the products or services, the consumer may not have the right to withdraw.) In the event of cancellation of a sale agreement, a corresponding application must be sent to the following e-mail address: orders@anix-shop.com. The application must contain the following information: the goods to be returned, the order number and the bank account to which the money will be returned. The amount paid for the goods (excluding the cost of delivery of the goods) will be returned to the consumer’s account no later than 30 days after the notice of withdrawal from the contract reaches the seller.
Please contact us via our e-mail orders@anix-shop.com and describe the situation in detail.
18+ products are available for persons, who are of 18 years of age or older. If a parent or a guardian orders an 18+ product for their child and selects the self pick-up method at the store, the parent or the guardian must be the one to pick up the product.
Pre-ordered products are products that haven’t been released yet, but their release date is clear and certain. You can order these products through our site.
You’ll get your order on the date that was marked on the pre-order page. For more information on a certain product, contact us at orders@anix-shop.com.
